I give KitchenSmart an overwhelming 5 stars! KitchenSmart's price for the All-Clad saute pan that I wanted was BY FAR the cheapest on the internet or in any bricks-and-mortar store. Since the company is in Toronto, where I live, I decided to place my order by telephone. I spoke with Franca who advised that the pan I wanted was out of stock, but was expected in a few days. Franca said she would call me when it arrived. Sure enough, within just a few days, Franca called back to say it had arrived. I gave her the delivery details and credit card info, and she advised she would send it out right away. It was late on a Thursday afternoon and Franca said that because of that, it probably would be delivered on Monday. To my delighted surprise, it arrived the next day! - in less than 24 hours from the time I confirmed my order!! I was ready to give a glowing report at that point. But to my added delight, within the next hour, I got another call from Franca to say that she noticed that my parcel had been delivered, and she wondered whether everything was OK. WOW! Now what? I was already going to give her 5 stars - now she deserved MORE for the additional support! I can't say enough good things about Franca and KitchenSmart. My order arrived carefully wrapped and in the item's original packaging, in pristine condition. My personal experience with Franca was most enjoyable. I found the company honest, trustworthy, extremely efficient and more than pleasant to deal with. The online invoicing and tracking system is as sophisticated as any you could expect. Thank you Franca for all your support. KitchenSmart, you have me for a customer for life!